Recent Updates Toggle Comment Threads | Keyboard Shortcuts

  • Robert Millar 4:00 pm on October 10, 2014 Permalink | Reply  

    Qhub Launches A Help Widget, And Instantly Makes Reaching Out Easier 

    This week we placed a little green Help tab at the right edge of our home page, and on all Qhubs. Did you notice the tab on any hubs? It looks like this :

    Qhub Help Widget
    If a visitor to or member of a Qhub clicks on that tab, it’ll slide out a neat little contact form that looks like this, but with a proper name instead of Ginza Hub :

    Qhub Help Widget
    You see, while we all want people to post on our Facebook Pages, our Google+ Pages, our LinkedIn Pages and in our Twitter streams in the usual manner, sometimes people just want to send us a private message – like a confidential question about our services, or perhaps a message about a broken link – and the lowly Help widget that can be seen on most good web sites is how they can do that.

    Interestingly, until recently Qhub was paying $50 a month for over a year to have the same sort of Help widget on the Qhub.com home page and shopping cart pages. That widget worked very well, and the guys who provided it were very helpful. But after a $600 total spend I thought… wait a second… aren’t WE the software guys? So I cancelled our account with the widget provider and had our development team create our own.

    I was so impressed with the clean result (you can see it at the right edge of the screen in this blog post), that I had my team roll it out to all 6,000+ active Qhubs, with any messages submitted via the new Help widget sent to the owner of the hub via email. So rather than visitors having to dig for a hub’s mailing address or, heaven forbid, publicly posting a message that should be private, Qhub now gives them a one-click method of reaching a hub owner discretely.

    This feature is unprecedented in the Q&A software world, and we think it’s pretty darn cool.

    It’s especially cool because now that we have the template sorted, we can build a Help widget for your web site too, for a one-off payment that’s a fraction of the ongoing payments you’ll be asked to pay elsewhere. But understand that our help widget doesn’t provide sophisticated analytics, or adapt to changes in the weather, or do anything exotic like that. What is does do is provide an elegantly simple way for one-on-one conversations with your customers or audience.

    If you do want deeper levels of customer data though, you can do what we do and have the submitted message also go to Intercom, which then shows us the customer’s location, browser language, sessions they’ve had using the Qhub app, and even whether they’ve made a purchase yet or not.

    So click on the Help tab at the right edge of this screen and check it out. Then if you want one on your web site, let us know and we’ll build one for you for a single payment of a hundred bucks. Sound reasonable?

     

     
  • Robert Millar 5:00 pm on August 22, 2014 Permalink | Reply  

    Qhub Adds New SPAM blocker 

    Qhub Adds New Spam Blocker

    Several hub owners asked for this, so we built it!

    Although Qhub comes with sophisticated privacy and moderation settings, some hubs still get hit with spam, so we changed the core code of Qhub to help fight this.

    We did this by first identifying that spammers ask and answer their own questions, and put a spammy link in those answers (because they want you to click through to their stuff, right?)

    So now, if a hub user tries to post an answer that has a link, the status of that answer becomes “unapproved”, meaning that it will not show up until an Admin or Moderator approves or deletes it under Settings > Admin Tools > Moderation, here : 

    Qhub Moderation Pending List

    This filtering happens even if a user first posts an answer without a link and then edits that answer and adds a link to it afterwards. In other words, saving changes to an answer with a link in it at any time will change that answer’s status to “unapproved”, and will sit in the Pending list under Settings > Admin Tools > Moderation.

    It also happens automatically and irrespective of the settings at Settings > Advanced > Moderation Settings, here : 

    Qhub Moderation Settings
    Please let us know in the comments section below if you think this new spam blocker is helpful.

     

    DID YOU KNOW THERE HAVE BEEN 277,778 QUESTIONS ANSWERED THROUGH QHUB?

    GET SOME QUESTIONS ANSWERED ON YOUR OWN HUB!


     
  • Robert Millar 3:00 pm on June 4, 2014 Permalink | Reply  

    Qhub Releases A New WordPress Plugin! 

    1. Pull fresh content to your WordPress site from your Qhub
    2. Synchronise your website or blog with your community or Q&A portal to show-off more activity.
    3. Add helpful questions to your website for others to read and engage with on your Qhub.

    Customers asked, we listened!

    For a while now, Qhub customers have been asking us for an updated version of the old Qhub WordPress plugin, created by the original developers of Qhub in England, which hasn’t been updated for almost 4 years! The truth is, those original developers are now long gone, thus we had no way to log into their WordPress account to update the old plugin. So we just created a new one!

    [Tweet “This new plugin enables you to show questions from your Qhub simultaneously on your WordPress site.”]

    This new plugin enables you to display questions from your Qhub simultaneously on your WordPress blog or website. Your Qhub posts are displayed on your site as a customizable formatted list within your posts or as customisable widgets within your sidebar. So now you can show your Qhub questions in your WordPress site’s posts, pages or sidebar simultaneously.

    The new plugin can be accessed at wordpress.org/plugins/qhub-qa

    Check out the demo of the side bar widget version pulling some feedback posts from one of our Qhubs at : eventst.wpengine.com

     

    Qhub_Wordpress_Plugin

     

     
  • Robert Millar 4:15 pm on January 11, 2014 Permalink | Reply  

    Qhub Android App Released 

    New Year, New Stuff!

    You may notice that we now have a big button on the Qhub.com home page labeled “Get it on Google play”. That’s because we just released our brand new Android app for Qhub customers!

     

    qhub on google play

     

    In return for a paid subscription, the Qhub team will actually custom build an Android app for you which can then be downloaded and used on any Android mobile device.

    A Qhub Android app customer can then display and log in to his own hub as Administrator, and his group’s members (who ever they might be) can display and interact with the same hub, asking and answering questions, etc., just as if the session were on a desktop computer. And it’s quite smooth and responsive.

     

     display and interact with the same hub

     

     

    We think features like in-app video (that is, your mobile device doesn’t suddenly switch to the YouTube app (we hate that…)) are nice touches that make this app a bit of a winner. And the in-app tutorials for hub owners (see the screen shot below) really help them set up their hubs as quickly and as smoothly as possible.

     

     

    Qhub in-app tutorials

     

     

    And, if you are an existing Deluxe plan customer at Qhub, shoot us an email at Support@Qhub.com and you’ll be able to have your own Android app for free.

    Note that the App you get via the above Google play button is a live example of what a Qhub-based Android app looks like, based on the Qhub at Help.Qhub.com. There’s another live example of such an app that the Qhub team has built at based on the hub at Help.Events-Ticketing.com.

    As you can see in the photos below, the app looks particularly good on my Samsung Galaxy Note II running the latest Android OS. Particularly, the mobile device’s stylus makes it fun to tap through the menus at great speed. The late great Steve Jobs didn’t approve of the stylus. I do. It just makes sense sometimes. Anyway, I digress…

     

     

    Qhub app on Samsung Galaxy Note II

     

     

    Samsung Galaxy Note II running Qhub app

     

     

    This is just one of the many new features we’ll be rolling out in 2014.

    Oh, and will we be building an iOS app for iPhones and iPads? Yes, we are planning to, but Apple’s process for getting apps registered is vastly more complex than Google’s. So stay tuned and we’ll see how that pans out.

    And finally, please remember that you don’t need an Android mobile device to use Qhub. All hubs are optimized for mobile, and will render very well in any browser, mobile or otherwise. So take a look at Qhub.com if you get a chance, and decide for yourself if it’s a good fit for you.

     

    Have you driven a shiny new Qhub recently

     

     

     
  • Robert Millar 10:45 am on December 2, 2013 Permalink | Reply  

    Qhub Wins App Of The Day 

    On Sunday December 1st, Qhub was proud to win app review site AppAppeal’s App Of The Day.

    The review praises Qhub highly, with comments like “Qhub.com is a great resource for anyone who maintains a website and would like to add a question and answer area. The application includes a variety of helpful controls so the user can keep the quality of each answer and question as high as possible.”

    Check out the review here.

     

    Qhub App Of The Day

     

     
  • Robert Millar 5:38 am on October 26, 2013 Permalink | Reply  

    Qhub listed as one of the "notable SaaS companies in the marketplace" 

    Qhub listed as one of the “notable SaaS companies in the marketplace as of 1Q 2013″ by The Art Of Service

    http://buff.ly/19XG6cv


    What are the notable SaaS companies in the marketplace as of 1Q 2013?

    These are the SaaS companies that power our SaaS product Brightpod.com

     
  • Robert Millar 8:14 am on September 13, 2013 Permalink | Reply  

    Qhub gets its own page on Wikipedia! 

    Finally, Qhub now has it’s own page on the respected free encyclopedia Wikipedia.

    Check it out! http://en.wikipedia.org/wiki/Qhub

     

    Qhub on Wikipedia

     

     
  • Robert Millar 6:51 am on August 3, 2013 Permalink | Reply  

    It’s Our 9th Birthday today! 

    It’s Qhub‘s 9th Birthday today! Look how far we’ve come as a premium Q & A software provider!

    Qhub's 9th Birthday

     
  • Robert Millar 8:17 am on July 19, 2013 Permalink | Reply  

    Connect your Qhub to your Facebook Page 

    Integrating your Qhub with your Facebook Page is a great idea and allows you to engage your customers or members through your support community both on your Q&A system AND on your Facebook Page simultaneously, without having to go from one to the other.

    This great feature is available across all Qhub plans. Watch the video below to learn how to set this up. It’s easy!

     
    • kuldeep 1:23 am on April 14, 2015 Permalink

      i am kuldeep from siswa bazar maharajganj gkp

    • JAI PRAKASH VISHWAKARMA 11:10 am on November 16, 2015 Permalink

      मेरा फेसबुक page क्यों नहीं खुल रहा है ?

  • Robert Millar 5:59 am on May 29, 2013 Permalink | Reply  

    Qhub Adds Live Chat and Instant Email for All Hub Owners 

    Today we increased support for Qhub in a big way by adding Live Chat and Instant Email right inside the settings area of all 6128 active Q&A communities.

    If you are logged into your hub as an Administrator or Creator, you will see a little green tab at the right edge of your screen. If that green tab says “Help” then you can click on it and send us an Instant Email which we will reply to within 24 hours. If the green tab says “Live Chat” then you can click on it and communicate with our enthusiastic support team instantly. If you are logged out, or are a regular hub Member, you won’t see the green tab.

    Right now, as our offices are in Australia and Japan, Live Chat is available during business hours for those countries, but we will be providing Live Chat to more time zones as the popularity of this feature increases.

    So next time you are logged in to your hub as an Administrator or Creator and you want to get something done, just hit that green tab and let us help you!.

    Qhub Adds Live Chat

     
c
Compose new post
j
Next post/Next comment
k
Previous post/Previous comment
r
Reply
e
Edit
o
Show/Hide comments
t
Go to top
l
Go to login
h
Show/Hide help
shift + esc
Cancel