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  • Robert Millar 3:45 pm on November 8, 2014 Permalink | Reply  

    Qhub Launches Free Version on Their 10th Year Anniversary 

    We’ve decided to launch a totally free version of our award winning Q&A software as part of our 10th Year Anniversary celebrations. Yeay!

    It’s been an incredible adventure over the past few years, with our operations moving from England to Australia then to Japan, so now we want to share the love and, well, give Qhub away for free!

    [Tweet “We’ve decided to launch a totally free version of our award winning Q&A software.”]

    While the new Free version is a slimmed down copy of our regular paid versions, which start from $16 a month, it’s still a live Q&A window that can be displayed inside existing web pages and Facebook pages, and can also be a stand alone web site that you can make public or private.

    The new Free version also includes popular Qhub features like the recently released Help Widget for improved communication between Qhub owners and their members.

    Qhub’s new Free version will be available from our website at Qhub.com from November 28th, 2014, when it’ll be launched together at our 10th Year Anniversary party to be held at Qhub owner Robert Millar’s new co-working space in Tokyo.

    Click this link after November 28th, and grab a free Qhub for yourself!

     

    Qhub 10th Year Anniversary

     
  • Robert Millar 4:00 pm on October 10, 2014 Permalink | Reply  

    Qhub Launches A Help Widget, And Instantly Makes Reaching Out Easier 

    This week we placed a little green Help tab at the right edge of our home page, and on all Qhubs. Did you notice the tab on any hubs? It looks like this :

    Qhub Help Widget
    If a visitor to or member of a Qhub clicks on that tab, it’ll slide out a neat little contact form that looks like this, but with a proper name instead of Ginza Hub :

    Qhub Help Widget
    You see, while we all want people to post on our Facebook Pages, our Google+ Pages, our LinkedIn Pages and in our Twitter streams in the usual manner, sometimes people just want to send us a private message – like a confidential question about our services, or perhaps a message about a broken link – and the lowly Help widget that can be seen on most good web sites is how they can do that.

    Interestingly, until recently Qhub was paying $50 a month for over a year to have the same sort of Help widget on the Qhub.com home page and shopping cart pages. That widget worked very well, and the guys who provided it were very helpful. But after a $600 total spend I thought… wait a second… aren’t WE the software guys? So I cancelled our account with the widget provider and had our development team create our own.

    I was so impressed with the clean result (you can see it at the right edge of the screen in this blog post), that I had my team roll it out to all 6,000+ active Qhubs, with any messages submitted via the new Help widget sent to the owner of the hub via email. So rather than visitors having to dig for a hub’s mailing address or, heaven forbid, publicly posting a message that should be private, Qhub now gives them a one-click method of reaching a hub owner discretely.

    This feature is unprecedented in the Q&A software world, and we think it’s pretty darn cool.

    It’s especially cool because now that we have the template sorted, we can build a Help widget for your web site too, for a one-off payment that’s a fraction of the ongoing payments you’ll be asked to pay elsewhere. But understand that our help widget doesn’t provide sophisticated analytics, or adapt to changes in the weather, or do anything exotic like that. What is does do is provide an elegantly simple way for one-on-one conversations with your customers or audience.

    If you do want deeper levels of customer data though, you can do what we do and have the submitted message also go to Intercom, which then shows us the customer’s location, browser language, sessions they’ve had using the Qhub app, and even whether they’ve made a purchase yet or not.

    So click on the Help tab at the right edge of this screen and check it out. Then if you want one on your web site, let us know and we’ll build one for you for a single payment of a hundred bucks. Sound reasonable?

     

     
  • Robert Millar 11:30 am on September 18, 2014 Permalink | Reply  

    Making Better Connections with Your Customers Through Q&A Software 

    As a business owner, you know that your main priority it to build a positive relationship with your customers, one that will make them want to invest in your products or services, and one that will bring them back for return sales. Whether you are an entrepreneur on the cutting edge with a great concept that’s sure to take off, or you are already established and looking for ways to grow, q&a software has the potential to expand your business in leaps and bounds. Browse through various q&a sites and you’ll understand how important it is to create a q&a community. And when you’re ready to jump in, Qhub is there for you. We’ll help you to learn all of the ins and outs about establishing customized q&a pages that will take you places you never even imagined.

    [Tweet “Q&A software has the potential to expand your business in leaps and bounds.“]

    It’s All About the Customer
    Consumers appreciate a q&a community. They want to be able to visit q&a sites to have immediate access to the information they seek. If there’s one thing your customer doesn’t want, it’s wasted time. The thought of having to wade through page after page of information, or pick up the phone to be placed on hold, is a real turn off. Keep your customers engaged by utilizing Qhub.com’s q&a software. Integrate your q&a page with your website, or discover how easy it is to create stand alone q&a sites. Your personal q&a community will be up and running in no time, providing your customers with exactly what they are looking for when they need it. When you create a site that is user-friendly and is efficient for consumers, you’ll find that your online sales will truly thrive.

    Make Your Q&A Software Work for You
    With Qhub.com at your side, you’ll be able to tap into the power of your q&a site or page, connecting with Google Analytics to have a firm grasp of how many visitors are coming to your site on a daily basis. You can also link to a WordPress blog and to PayPal. When you tie everything together on your website, you can really make the most of your online business. Whether you have a bricks and mortar business and you want to supplement your company, or you are already involved in online sales, your q&a community can help you to put your business on the map.

     

    Making Better Connections with Your Customers Through Q&A Software

     
  • Robert Millar 5:00 pm on August 22, 2014 Permalink | Reply  

    Qhub Adds New SPAM blocker 

    Qhub Adds New Spam Blocker

    Several hub owners asked for this, so we built it!

    Although Qhub comes with sophisticated privacy and moderation settings, some hubs still get hit with spam, so we changed the core code of Qhub to help fight this.

    We did this by first identifying that spammers ask and answer their own questions, and put a spammy link in those answers (because they want you to click through to their stuff, right?)

    So now, if a hub user tries to post an answer that has a link, the status of that answer becomes “unapproved”, meaning that it will not show up until an Admin or Moderator approves or deletes it under Settings > Admin Tools > Moderation, here : 

    Qhub Moderation Pending List

    This filtering happens even if a user first posts an answer without a link and then edits that answer and adds a link to it afterwards. In other words, saving changes to an answer with a link in it at any time will change that answer’s status to “unapproved”, and will sit in the Pending list under Settings > Admin Tools > Moderation.

    It also happens automatically and irrespective of the settings at Settings > Advanced > Moderation Settings, here : 

    Qhub Moderation Settings
    Please let us know in the comments section below if you think this new spam blocker is helpful.

     

    DID YOU KNOW THERE HAVE BEEN 277,778 QUESTIONS ANSWERED THROUGH QHUB?

    GET SOME QUESTIONS ANSWERED ON YOUR OWN HUB!


     
  • Robert Millar 4:00 pm on June 12, 2014 Permalink | Reply  

    Q&A Software Adds a Story “A Day With Qhub” to Help Visitors Understand 

    Our Q&A software site now has a special new page because, after much research, we now understand that creating customer persona stories helps visitors understand our software.

    The new page is a little story called Your Day With Qhub.

    This now makes 5 main pages, including the Home Page, on our Qhub.com website. And why are we bothering to add a new page, which we haven’t done for ages?

    Well, a lot of people I’ve spoken to about Qhub recently have said things like “Ok so how could I use Qhub to help my business?” I always give as informative a reply as I can, but I decided to build a new page to address that question visually.

    Enter the Your Day With Qhub page.

    On that page, we’ve tried to paint a fairly typical Qhub customer story – Sarah the busy professional searches online for products and services that could assist her business. Pretty normal stuff, we reckon.

    She then finds a product she’s been looking for, engages with the product owner and his community via Qhub, and ends up making a purchase.

    It’s a simple but powerful scenario, and one which we see all the time.

    Do check it out and let us know if also think customer persona, or avatar, stories like this are helpful : Qhub.com/your-day-with-qhub

     

    Q&A Software Team adds a "A Day With Qhub" page

    Q&A Software Team adds a “A Day With Qhub” page

     
  • Robert Millar 3:00 pm on June 4, 2014 Permalink | Reply  

    Qhub Releases A New WordPress Plugin! 

    1. Pull fresh content to your WordPress site from your Qhub
    2. Synchronise your website or blog with your community or Q&A portal to show-off more activity.
    3. Add helpful questions to your website for others to read and engage with on your Qhub.

    Customers asked, we listened!

    For a while now, Qhub customers have been asking us for an updated version of the old Qhub WordPress plugin, created by the original developers of Qhub in England, which hasn’t been updated for almost 4 years! The truth is, those original developers are now long gone, thus we had no way to log into their WordPress account to update the old plugin. So we just created a new one!

    [Tweet “This new plugin enables you to show questions from your Qhub simultaneously on your WordPress site.”]

    This new plugin enables you to display questions from your Qhub simultaneously on your WordPress blog or website. Your Qhub posts are displayed on your site as a customizable formatted list within your posts or as customisable widgets within your sidebar. So now you can show your Qhub questions in your WordPress site’s posts, pages or sidebar simultaneously.

    The new plugin can be accessed at wordpress.org/plugins/qhub-qa

    Check out the demo of the side bar widget version pulling some feedback posts from one of our Qhubs at : eventst.wpengine.com

     

    Qhub_Wordpress_Plugin

     

     
  • Robert Millar 7:15 pm on January 24, 2014 Permalink | Reply  

    Software, Kung Fu and Coffee – Qhub gets interviewed by popular culture mag Eyeplug 

    This week I was interviewed by popular British culture magazine Eyeplug about all things Qhub (and more!)

    Quoting from their website, Eyeplug is a “multi-mood machine for hip, open minded people looking for originality, creativity and fun.”

    Their aim is to “provide the best possible quality coverage of all that is, and ever was, cool, fab and groovy. We aim to entertain, yet reserve the right to offend in equal measure!” How cool is that!

    Check out the interview at http://www.eyeplug.net/magazine/robert-millar-from-qhub-talks-to-eyeplug

     

    Qhub Eyeplug Interview

     

     

     
  • Robert Millar 4:15 pm on January 11, 2014 Permalink | Reply  

    Qhub Android App Released 

    New Year, New Stuff!

    You may notice that we now have a big button on the Qhub.com home page labeled “Get it on Google play”. That’s because we just released our brand new Android app for Qhub customers!

     

    qhub on google play

     

    In return for a paid subscription, the Qhub team will actually custom build an Android app for you which can then be downloaded and used on any Android mobile device.

    A Qhub Android app customer can then display and log in to his own hub as Administrator, and his group’s members (who ever they might be) can display and interact with the same hub, asking and answering questions, etc., just as if the session were on a desktop computer. And it’s quite smooth and responsive.

     

     display and interact with the same hub

     

     

    We think features like in-app video (that is, your mobile device doesn’t suddenly switch to the YouTube app (we hate that…)) are nice touches that make this app a bit of a winner. And the in-app tutorials for hub owners (see the screen shot below) really help them set up their hubs as quickly and as smoothly as possible.

     

     

    Qhub in-app tutorials

     

     

    And, if you are an existing Deluxe plan customer at Qhub, shoot us an email at Support@Qhub.com and you’ll be able to have your own Android app for free.

    Note that the App you get via the above Google play button is a live example of what a Qhub-based Android app looks like, based on the Qhub at Help.Qhub.com. There’s another live example of such an app that the Qhub team has built at based on the hub at Help.Events-Ticketing.com.

    As you can see in the photos below, the app looks particularly good on my Samsung Galaxy Note II running the latest Android OS. Particularly, the mobile device’s stylus makes it fun to tap through the menus at great speed. The late great Steve Jobs didn’t approve of the stylus. I do. It just makes sense sometimes. Anyway, I digress…

     

     

    Qhub app on Samsung Galaxy Note II

     

     

    Samsung Galaxy Note II running Qhub app

     

     

    This is just one of the many new features we’ll be rolling out in 2014.

    Oh, and will we be building an iOS app for iPhones and iPads? Yes, we are planning to, but Apple’s process for getting apps registered is vastly more complex than Google’s. So stay tuned and we’ll see how that pans out.

    And finally, please remember that you don’t need an Android mobile device to use Qhub. All hubs are optimized for mobile, and will render very well in any browser, mobile or otherwise. So take a look at Qhub.com if you get a chance, and decide for yourself if it’s a good fit for you.

     

    Have you driven a shiny new Qhub recently

     

     

     
  • Robert Millar 10:45 am on December 2, 2013 Permalink | Reply  

    Qhub Wins App Of The Day 

    On Sunday December 1st, Qhub was proud to win app review site AppAppeal’s App Of The Day.

    The review praises Qhub highly, with comments like “Qhub.com is a great resource for anyone who maintains a website and would like to add a question and answer area. The application includes a variety of helpful controls so the user can keep the quality of each answer and question as high as possible.”

    Check out the review here.

     

    Qhub App Of The Day

     

     
  • Robert Millar 12:15 pm on November 28, 2013 Permalink | Reply  

    Qhub Provides Public Database of Question and Answer sites 

    As well as being a leading provider of Q&A software, we also want to position Qhub as the go-to place for one of the the largest searchable databases of question and answer sites ever.

    Visitors can search over 6200 client Qhubs for anything – travel, money, technology, whatever. Just type a topic in the search bar at Qhub.com/examples and if a hub exists for it (and if it’s not set by the hub owner as a private hub) it’ll appear in a list below as you type.

    We think that’s kind of cool.

    Qhub's database of Q&A sites

     

     
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